Forrester estimates that smartphone sales reached $60 billion in 2016, but influenced $1.05 trillion in offline sales. By 2021, consumers will spend $152 billion directly on mobile phones, or nearly 24% of total online sales.
LiveWorld on Tuesday began rolling out a service for brands that want to launch a chatbot on Facebook Messenger in real-time, but lack the resources to get started.
Brick-and-mortar convenience store retailer 7-Eleven is the most “mobile-ready” brand that isn’t inherently a digital media product, according to a new index ranking thousands of brands worldwide based on their mobile “readiness.”
